Who are you and what do you do?
I’m Nick Topalidis and I’m a Customer Relationship Management (CRM) Manager for the Belgian and Swedish markets.
What initially drew you to Betway?
I moved to London in 2012 to work for the London Olympics. After my contract ended there, I was considering moving back to Greece, but I was recommended for a role at Betway.
How has your career developed at Betway?
I applied to be a translator for a few months as maternity cover. However, when that colleague returned, I decided that I wanted to stay because of the great relationships I built with my team. I moved on to become a Promotions Executive, a Team Leader, and now a CRM Manager.
All these roles have been in different areas of the business, but they’ve all been customer facing. I have worked with many people from across the world. Working side by side with people from different cultures has helped me develop professionally and personally.
How have you found the jump from all these different roles?
All of these jobs found me. The role of translator developed and evolved into a Promotions Executive. I was then given the responsibility of actually creating promotions and offers and sending out communications. So, I didn’t apply for the role, I evolved into it.
I found the transition into the role very smooth. The Betway culture is all about helping each other, and my team were fantastic support throughout. Back then we didn’t have as many resources as we do now such as the CRM Academy , but we did have each other and that really helped.
What is a typical day at work like for you?
There’s no one size fits all answer here! But usually lots of stakeholder management, proofreading, meetings, personal one-on-ones with my execs and organising workloads. CRM is a very exciting job, and it is also very fulfilling. You get to see the final product of your work when it goes out to the customers, so there is a massive responsibility on your team. We are responsible for how Betway is perceived by our customers.
I’m in charge of two heavily restricted regions, so we always have to put our best foot forward and make sure we are complying with the region’s rules and regulations to ensure we maintain our license in these markets.
How has Betway changed in your time here?
Betway grew! That comes with challenges, but they are new and exciting challenges for professional development. Look at me as an example! I owe this company a lot, as I have gained many close friends in my time here. Betway’s growth was also a very personal experience.
What makes Betway so special?
Betway encourages growth. They enabled me to grow, make a difference and help contribute to Betway’s success. The potential Betway has is incredible.
How does it feel to be a part of the Betway team?
I have met some amazing people in my time here, and it’s a really nice feeling in the morning knowing I will see people I now call my friends. It’s nice seeing friends who will help each other with work or personal matters. They will make me laugh or pick me up if I need it.
No matter what the issue is, I know that I can reach out to someone and they will help me out, and I know that is not something that is universal so it makes me feel very proud to be a part of the team.
Can you list the most challenging but exciting aspects of your role?
This has changed throughout the years, but for me now, it is helping new starters in my team. It’s always a challenge, seeing how they will fit in, how to onboard them efficiently, how they will perform, and whether I will succeed in giving them as positive an experience as I have had with Betway.
What 3 words would you use to describe Betway to potential new starters?
Engaging. Open. Supportive.
Betway has kept me engaged in the product and my work for ten years now, it has been challenging but incredibly interesting and I have loved every minute of it.
They are open because the attitude in the company is incredible. You can chat with a team member or a director, you can grab a coffee with them or speak to them at a social event, the aura here is very welcoming and friendly.
It’s a very supportive environment. If ever I need help, I know I will find support and advice from someone. I’m not someone from a technical background, but I know I will find someone who will explain how a certain system works, and it is something I really appreciate and will never take for granted.
You have 30 seconds, what makes working at Betway so good?
The people firstly. I have never met someone that has worked here that wouldn’t be there for me or my team in a time of need.
The knowledge sharing here is incredible. Whether it is with training academies or confluence pages, no one withholds information, they gladly share it. Betway should be proud of having a culture that transcends teams and departments, knowledge is shared with absolutely everyone.
Finally, the social events. Coming together and celebrating our success is important in establishing and maintaining the friendly and casual ties between us all, which helps us work smoothly together and help each other out when we need to.